Privacy Policy

Effective Date: April 23, 2025

Urban Rack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://urbanrack.co.in, use our services, or make purchases from us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.
Account Information: Username, password, and other details provided when creating an account.
Order Details: Products purchased, order history, and preferences.
Device and Usage Information: IP address, browser type, device information, pages visited, and time spent on our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use the collected information for purposes including:

Order Fulfillment: Processing and delivering your orders, including payment processing and shipping.
Customer Support: Responding to your inquiries, complaints, and feedback.
Account Management: Maintaining and managing your account with us.
Marketing Communications: Sending promotional emails and newsletters, which you can opt out of at any time.
Website Improvement: Analyzing website usage to enhance user experience and our services.
Legal Compliance: Complying with legal obligations and enforcing our terms and policies.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party vendors assisting in payment processing, shipping, marketing, and website analytics.
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

5. Your Rights and Choices

You have the right to:

Access and Update: Review and update your personal information.
Opt-Out: Unsubscribe from marketing communications.
Delete: Request deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us at support@urbanrack.co.in.

6. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences and settings.
Understand how you use our website.
Provide personalized content and advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Urban Rack
Email: support@urbanrack.co.in
Website: https://urbanrack.co.in